This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to support@theamazingagent.com.

We’re The Amazing Agent – we specialize in helping real estate agents, brokers, and mortgage professionals improve their businesses and market their better businesses online.

In this policy ‘The Amazing Agent’, ‘we’, ‘us’ or ‘our’ means: The Amazing Agent

How do we collect information from you? We obtain information about you in the following ways:

For example, we may obtain information about you when you register for one of our free reports, attend one of our online mini-courses, or attend one of our free online webinar workshops.

We, like many companies, automatically collect the following information:

Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet.

This information may be used to improve the services we offer.

Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

When you interact with us on social media platforms such as Facebook, Twitter, YouTube, and Instagram – we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.

The personal information we collect, store and use might include:

– your name and contact details (including postal address, email address and telephone number);

– your date of birth;

– information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;

– your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions

Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.

We may use your information for a number of different purposes, which may include:

– providing you with the services, products or information you asked for.

– processing orders that you have submitted;

– carrying out our obligations under any contracts entered into between you and us; keeping a record of your relationship with us;

– conducting analysis and market research so we can understand how we can improve our services, products or information;

– seeking your views or comments on the services we provide;

– notifying you of changes to our services;

– sending you communications which you have requested and that may be of interest to you.

These may include information about new products and services that we believe may be of interest to you.

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations.

We review our retention periods on a regular basis.

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy.

These third parties may include:

Third parties working on our behalf: We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Where we are entering into a contract with you or performing our obligations under it like when you buy our named products and services.

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running The Amazing Agent. For example to:

– send communications which we think will be of interest to you;

– enhance, modify, personalize or otherwise improve our services /communications for the benefit of our customers; and understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you.

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law.

We may use your contact details to provide you with information about products and services you can buy, if we think it may be of interest to you.

We will only send you marketing messages and communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services you can buy, then you please let us know via email at support@theamazingagent.com.

We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email: support@theamazingagent.com.

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you.

We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant.

We’re committed to putting you in control of your data so you’re free to opt out of your information being used in this way at any time by contacting support@theamazingagent.com

We may also use your personal information to detect and reduce fraud and credit risk.

Under data protection laws, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided below.

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email.

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to.

If we are processing your personal information (1) based on your consent, or in order for you to order one of our programs, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you want to exercise any of the above rights, please email us at support@theamazingagent.com. We may be required to ask for further information and/or evidence of identity. We will endeavor to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.

When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.

Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better, more personalized service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Our website may contain links to other websites run by other organizations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.

We keep this policy under regular review. This policy was last updated on August 1, 2019.